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Dedicated Servers Terms Of Service And Acceptable Use Policy
911Servers.com provides web hosting services to subscribers around the world. The following terms of service are designed to provide the highest level of service available. 
Content
All services provided by 911Servers.com are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or Local law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, material that jeopardizes national security, or material protected by trade secret or other laws. The subscriber agrees to indemnify and hold harmless 911Servers.com., from any claims resulting from the subscriber's use of 911Servers.com's services which damages the subscriber or any other party. 
Examples of prohibited content or links include (but are not limited to):
IRC Software
Pirated Software
Hacking Programs Or Archives
Warez Sites
Distribution of music files or any other material where the account holder does not own the copyright.

911Servers.com will be the sole arbiter as to what constitutes a violation of this provision. Content that does not meet these standards will be removed without prior notice to the subscriber.
File And Program Housing
Housing of any of the following files or programs is considered a violation of the Terms Of Service:
IRC
We currently do not allow IRC, Egg Drops, BNC, or IRC bots to be operated on our servers or network.

Files with references to IRC or any likeness thereof are prohibited.

Proxies
We do not allow proxy servers of any kind, whether for personal or business use, to be operated on our servers or network.

Files with references to any proxy or likeness thereof are prohibited

Port Scanning
We do not allow any kind of port scanning to be done on or from our servers or network.
Commercial Advertising - Email
The following activities are considered a violation of the Terms Of Service and Acceptable User Policy:
Spamming
The sending of unsolicited email, from any 911Servers.com server or any server located on the 911Servers.com network is STRICTLY prohibited.

911Servers.com will be the sole arbiter as to what constitutes a violation of this provision. This also includes Opt-in Opt-out mail programs and mail that either directly or indirectly references a domain contained within an account at 911Servers.com.

In addition to termination of any account found to be in violation there will also be a $100 penalty fine applied for every valid spam complaint processed by 911Servers.com.

Products And Services
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or TOS, including but not limited to the AUP or TOS of any other Internet Service Provider is strictly forbidden.

The facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing and denial of service attacks.
Running Unconfirmed Mailing Lists
Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited.

All mailing lists run by 911Servers.com customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list.

Purchasing lists of email addresses from 3rd parties for mailing to or from any 911Servers.com hosted domain, or referencing any 911Servers.com account, is prohibited.

Email Address Harvesting
Email address cultivating, or any unauthorized collecting of email addresses without prior notification of the email address owner is strictly prohibited.
Email Address Harvesting
Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is prohibited.
Server Abuse
Any attempts to undermine or cause harm to a 911Servers.com server or subscriber of 911Servers.com is strictly prohibited including, but not limited to:
Logging into a server or account that you are not authorized to access.
Accessing data or taking any action to obtain services not intended for you or your use.
Attempting to probe, scan or test the vulnerability of any system, subsystem or network.
Tampering, hacking, modifying, or otherwise corrupting or breaching security or authentication measures without proper authorization.
Transmitting material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines with the intent or effect of damaging, destroying, disrupting or otherwise impairing a computer's functionality or the operation of the system.
Interfering with service to any user, host or network including, without limitation, by means of overloading, "flooding," "mailbombing," or "crashing" any computer system.
Interfering with, intercepting or expropriating any system, data or information
You will be held responsible for all actions performed by your account whether it be done by you or by others.  All sub-networks of 911Servers.com and all dedicated servers must adhere to the above policies.
Bandwidth Measurement And Overage Fees
All bandwidth listings consist of the sum of incoming and outgoing bandwidth allowance. Incoming and outgoing bandwidth allowances are calculated on a 50/50 split of incoming to outgoing bandwidth based on the total bandwidth, therefore the incoming and outgoing bandwidth allowances are each half of the total listed bandwidth.

Any bandwidth usage exceeding either the incoming or outgoing bandwidth total will be billed at the rate of $2.50 per GB over.

Dedicated Servers Support
Basic support and maintenance of dedicated servers is provided at the discretion of 911Servers.com In the case of erroneous instances or support issues extending beyond what we determine to be within the realm of reasonable assistance, support is priced as follows:
1 Hour for $100 or part there of. 3 Hours for $50 per hour or part there of.
2 Hours for $75 per hour or part there of. More than 3 hours is $50 per hour or part there of.
Scheduled Maintenance And Downtime
911Servers.com will use its commercially reasonably efforts to provide services 24 hours a day, seven days a week. Subscriber acknowledges that from time to time the services may be inaccessible or inoperable for various reasons, including periodic maintenance procedures or upgrades ("Scheduled Downtime"); or service malfunctions, and causes beyond 911Servers.com's control or which are not reasonably foreseeable by 911Servers.com, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks, or network congestion or other failures.

911Servers.com will provide at least 48 hours advance notice to the subscriber for Scheduled Downtimes, and will use commercially reasonable efforts to minimize any other disruption, inaccessibility and/or inoperability of its web servers. 911Servers.com has no responsibility for downtime resulting from a user's actions.
Refunds
Refunds will be posted for FULL months only, with the exception of plans including a 30 day money back guarantee (shared hosting only). Dedicated servers are not included for the 30 Day Money Back Guarantee. Notice of cancellation must be given before the month in question begins. Setup fee is NON refundable. $14.95 will be deducted from the money refunded if the user's domain was registered via 911Servers.com's free domain registration method.

Any violation of 911Servers.com's Terms of Service Agreement shall result in no refund.

Account Setup, Termination And Billing
The account will be charged on the day the order is processed, regardless of the account billing date. The account will not be charged again until the next month's billing cycle.
Check Orders
Accounts for subscribers who wish to pay by check will be setup when the check is received by 911Servers.com.
Termination of Accounts Due to Overdue Payment
If the account is not paid within 30 days of the invoice date, the account will be terminated and all information within the account will be deleted.
Free Domain Name Registration
911Servers.com will register any available .com, .org, or .net domain for free upon creation of a new Professional or Enterprise account.

The free domain offer does not apply to existing accounts, or to orders that did not request the free domain registration at the time the order was placed.
Cancellation Procedure
Valid proof of account ownership will be required to terminate an account.

This includes, but is not limited to, billing information in the form of a partial credit card number or other payment information, or the billing password.

Non-secure information, such as the contact email address or account billing address, is not sufficient as a security verification.

Disabling of Accounts Due to Overdue Payment
Accounts will be disabled if payment is not received within 14 days of the invoice date. If your account has been disabled, you may be charged a reconnection fee of up to $50 in order to re-enable your account.
Backup Service And Cpanel
All services such as backup and Cpanel are provided for the courtesy of the subscriber. It is the sole responsibility of the subscriber to maintain the subscriber's own backup of any data. 911Servers.com is not responsible for lost data or for lost data due to third party software that is not maintained by 911Servers.com. (Cpanel is not associated with 911Servers.com)
Limitation Of Damages
Recovery of damages from 911Servers.com may not exceed the amount of fees it has collected on the account.
Dispute Resolution
Any dispute between 911Servers.com and a subscriber shall be determined by arbitration conducted by the British Arbitration Association pursuant to its commercial arbitration rules. The arbitrator shall decide any dispute in accordance with UK law, without the application of choice of law principles. Each party shall bear its own expenses and legal fees for the arbitration. The arbitration shall be conducted in Halifax, West Yorkshire, UK, unless both parties agree in writing to a different location. The arbitration award is enforceable as a judgment of any court having proper jurisdiction.

  

 

 
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