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Advanced Support
We're Here When You Need Us
We are dedicated to helping your business with the industry’s most advanced managed hosting solutions. Since we have extensive experience, know-how, and commitment to top service, you can relax and trust us with all your diverse hosting needs.

All 911Servers customers have access to the following five support methods: Help Desk, Knowledge Base, 24/7 Telephone Support, Emergency Paging System, and Live Online Operator Assistance.

Online Help Desk
The Help Desk, which is staffed 24/7, is your first step to contact support. Most issues can be resolved in a timely manner through the Help Desk.

We require all customers to open a trouble ticket before contacting us via phone or live chat support. This allows you and our staff to track any ticket from the beginning to resolution.

24/7 Phone Support
Phone support is available to all of our customers 24/7.

When contacting us by phone for support, please have your Help Desk ticket number available.

Customer Support: 44 1422 327 569

Knowledge Base
Our Online Knowledge Base is divided in to categories and subcategories, making it easier for you to find answers to commonly occurring issues.

If you cannot find the answer to your question, please visit the Online Help Desk, and submit a trouble ticket and one of our support staff will deal with your issue.

Emergency Paging System
Our emergency paging systems is reserved for true emergencies such as server reboots or failed services such as Apache, Bind, Email, etc.

This will quickly alert support to your issue. Please include your ticket number in the message.

 

 

 

 

 
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